Shipping & Returns

60-Day Guarantee

Fast, secure shipping on all orders. Not satisfied? Our hassle-free return policy has you covered.

Quality You Can Trust

Every order is carefully prepared, inspected, and shipped with the utmost care. We stand behind the quality and purity of every research product we deliver.

Shipping Information

Standard Shipping

3-4 business days for US-US shipment.

Secure Shipping

Fast, Discreet, research compound delivered with integrity.

Temperature-Controlled

All peptides ship in insulated packaging with cold packs to maintain stability and integrity during transit.

International Shipping

We ship to select international destinations. Contact us for availability, rates, and customs requirements.

Temperature-Controlled

All peptides ship in insulated packaging with cold packs to maintain stability and integrity during transit.

International Shipping

We ship to select international destinations. Contact us for availability, rates, and customs requirements.

Secure Shipping

Fast, Discreet, research compound delivered with integrity.

Standard Shipping

3-4 business days for US-US shipment.

All orders placed before 2:00 PM EST on business days are processed and shipped the same day. Tracking information is emailed once your order ships.

Refunds & Returns

Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final. Zycare Peptide does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.

Delivered Packages

Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer. Zycare Peptide is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations. Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.

Shipping Damage

In the event of a verified Zycare Peptide fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify Zycare Peptide within seven (7) business days of the carrier’s delivery date. This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.

How to File a Claim for a Damaged or Missing Vial

If your order arrives with a damaged or missing vial, here’s what to do:

Record & Photograph

Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.

Email Us Within 7 Days

Send all documentation to info@zycarepeptide.com with your order number within 7 calendar days of delivery.

Receive a Replacement

Once your claim is verified, we’ll ship a replacement of the affected items at our discretion.

Record & Photograph

Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.

Email Us Within 7 Days

Send all documentation to info@zycarepeptide.com with your order number within 7 calendar days of delivery.

Receive a Replacement

Once your claim is verified, we’ll ship a replacement of the affected items at our discretion.

Required Documentation

All claims must include complete and verifiable documentation, including:

A full unboxing video recorded from the moment the package is first opened.
Photos of the external packaging.
Photos of the package contents.
Photos of the packing slip enclosed with the order.

Claims submitted without all required documentation will be denied.

Resolution

Upon confirmation of an eligible shipping or fulfillment error caused by Zycare Peptide, we may, at our sole discretion, issue a replacement of the affected items. Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.

Chargebacks

Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer’s agreement to these Terms.

Our Commitment

We are committed to accurate fulfillment and timely shipment of every order. To maintain fairness, prevent abuse, and protect all parties involved, the policies above are strictly enforced. By placing an order with Zycare Peptide, you acknowledge and agree to these terms.

Questions About Your Privacy?

If you have questions or concerns about this Privacy Policy, contact us:

info@zycarepeptide.com / +1 (734) 274-6420

60-Day Guarantee